Complaints information

​​​Complaints against RTOs

The Training Accreditation Council (TAC) can investigate complaints about registered training organisations (RTOs) that relate to compliance with the Standards for​ Registered Training Organisations (RTOs) 2015.

For information about making a complaint against an RTO click here.

Making a complaint about TAC

Our aim is to provide a quality service to our clients with the aim of continuous improvement.

Complaints and feedback about ​​our services, ​policy or practices can be made verbally,​​ or sent in writing to:

Director, Training Regulation
​Training Regulation Directorate
​Department of Educatio​n Services
PO Box 1766, OSBORNE PARK WA 6916
Email: taccomplaints@des.wa.gov.au
Telephone: 08 9441 1910 

​​It is important that you provide as much detail as possible about your complaint, it may help us to respond to your complaint if you tell us what outcome you are seeking from your complaint.

​If you have not made a complaint to a public sector agency before, guidelines and information sheets​ available on the website of the ​Western Australian Ombudsman may help you.

Complaints about the conduct of staff and contractors

The Department of Education Services (DES) is the employing authority for staff and contractors performing DES services. Complaints about the conduct of staff members or contractors are taken seriously by the department.

Enquiries and written complaints ​about our staff or contractors should be sent to complaints@des.wa.gov.au.​

Making a Public Interest Disclosure (PID)

​​We are committed to the aims and objectives of the Public Interest Disclosure Act 2003​.​​

We recognise the value and importance of contributions of members of the public ​and staff to the improvement ​of administrative and management practices, ​and strongly support ​disclosures being made ​by members of the public ​or staff ​as to corrupt or other ​improper conduct.

​You can find out more by clicking on the links below.

Making a Public Interest Disclosure

Public Interest Disclosure form

The department's PID Officers are:

  • Mr David Lloyd​, Executive Director, Corporate Governance and Non-Government School Funding, DES, Telephone: +61 8 9441 1900

  • Mr Richard Miles​, Director, Teacher Registration, DES, Telephone: +61 8 9441 1900.

You can also visit the website of the ​Public Sector Commissioner ​​if you would like further information about making a PID.

Freedom of Information (FOI)

We are regarded as part of DES for the purposes of FOI. Details about FOI at the department ​can be found in the DES Information Statement.

Under th​e Freedom of Information Act 1992 ​you have a ​right to apply for:

  • documents held by the department
  • your personal information contained in department documents
  • ​​​the amendment of your personal information contained in documents which you consider to be inaccurate, incomplete, out of date or misleading.​

FOI applications must:

  • be submitted in writing
  • provide enough information so that the documents requested can be identified
  • ​​​give an Australian address to which notices can be sent​
  • be lodged at t​​he department with any application fee payable.​

​​Applications and enquiries should be addressed to the DES FOI Coordinator, Mr John Blahusiak, Manager FOI and Stra​tegic Complaint Operations, ​​Corporate Governance and Strategic Resources, DES, Telephone: 08 9441 1900​.

You can also visit the website of the Office of the Information Commissioner​ if you would like further information about FOI.​ 

Last modified: 14/12/2015 4:59 PM