Accreditation Council (TAC) can investigate complaints about
registered training organisations (RTOs) that relate to compliance with
the Standards for Registered
Training Organisations (RTOs) 2015.
about making a complaint against an RTO click here.
complaint about TAC
Our aim is to
provide a quality service to our clients with the aim of continuous
feedback about our services, policy or practices can be made
verbally, or sent in writing to:
Training Regulation Directorate
Department of Education
PO Box 1766, OSBORNE PARK WA 6916
Telephone: 08 9441 1910
important that you provide as much detail as possible about your complaint, it
may help us to respond to your complaint if you tell us what outcome you are
seeking from your complaint.
If you have not
made a complaint to a public sector agency before, guidelines and
information sheets available on the website of the Western Australian
Ombudsman may help you.
the conduct of staff and contractors
The Department of Education is the employing authority for staff
and contractors performing Training Accreditation Council services. Complaints
about the conduct of staff members or contractors are taken seriously by the
complaints about our staff or contractors should be made to:
Standards and Integrity Directorate
Department of Education
151 Royal Street
East Perth WA 6004
T: (08) 9264 4740
F: (08) 9264 4590
Complaints Advice Line: 1800 655 985
Making a Public
Interest Disclosure (PID)
committed to the aims and objectives of the Public Interest
Disclosure Act 2003.
We recognise the
value and importance of contributions of members of the public and staff
to the improvement of administrative and management practices, and
strongly support disclosures being made by members of the
public or staff as to corrupt or other improper conduct.
You can find
out more by viewing the Department of Education’s
Public Interest Disclosure Policy.
Officers within the Standards and
Integrity Directorate are designated as the Public Interest Disclosure Officers
for the Department. These officers are responsible for receiving disclosures of
public interest information relating to matters falling within the sphere of
responsibility of the Department.
You can also visit the website of
the Public Sector
Commissioner if you would like further information about making a
Under the Freedom
of Information Act 1992 (the Act), government agencies are required to assist people to
make applications for access that comply with the Act. Under the Act, you have
a right to apply for:
- documents held by
- your personal
information contained in department documents
- the amendment of
your personal information contained in documents which you consider to be
inaccurate, incomplete, out of date or misleading.
FOI applications must:
- be submitted in
- provide enough
information so that the documents requested can be identified
- give an
Australian address to which notices can be sent
- be lodged at the
department with any application fee payable.
Applications and enquiries should be
addressed to the FOI Coordinator, Mr John Blahusiak,
Manager FOI and Strategic Complaint Operations, Corporate Governance and
Strategic Resources. Email; email@example.com,
Telephone: 08 9441 1900.
Further information on the FOI process
is available in the Department
of Education’s Information Statement.
You can also
visit the website of the Office of the
Information Commissioner if you would like further information about