Complaints information

​​​Complaints against RTOs

The Training Accreditation Council (TAC) can investigate complaints about registered training organisations (RTOs) that relate to compliance with the Standards for​ Registered Training Organisations (RTOs) 2015.

For information about making a complaint against an RTO click here.

Making a complaint about TAC

Our aim is to provide a quality service to our clients with the aim of continuous improvement.

Complaints and feedback about ​​our services, ​policy or practices can be made verbally,​​ or sent in writing to:

Director, Training Regulation
​Training Regulation Directorate
​Department of Training and Workforce Development
Locked Bag 16, OSBORNE PARK DC, WA 6916
Email: taccomplaints@dtwd.wa.gov.au
Telephone: 08 9224 6510

​​It is important that you provide as much detail as possible about your complaint, it may help us to respond to your complaint if you tell us what outcome you are seeking from your complaint.

​If you have not made a complaint to a public sector agency before, guidelines and information sheets​ available on the website of the ​Western Australian Ombudsman may help you.

Complaints about the conduct of staff and contractors

The Department of Training and Workforce Development is the employing authority for staff and contractors performing Training Accreditation Council services. Complaints about the conduct of staff members or contractors are taken seriously by the department.

Enquiries and complaints ​about our staff or contractors should be made by:

Call us:
08 6551 5000
For callers outside of Australia: +618 6551 5000

​

Freedom of Information (FOI)

Under the Freedom of Information Act 1992 (the Act), government agencies are required to assist people to make applications for access that comply with the Act. Under the Act, you have a ​right to apply for:

• documents held by the department
• your personal information contained in department documents
• ​​​the amendment of your personal information contained in documents which you consider to be inaccurate, incomplete, out of date or misleading.​

FOI applications must:

• be submitted in writing
• provide enough information so that the documents requested can be identified
• ​​​give an Australian address to which notices can be sent​
• be lodged at the department with any application fee payable.​

​​Applications and enquiries should be addressed to the FOI Coordinator.

Email: foi.coordinator@dtwd.wa.gov.au

Further information on the FOI process is available here and in the Department of Training and Workforce Development's Information Statement.  

You can also visit the website of the Office of the Information Commissioner​ if you would like further information about FOI.​