Complaints
information
Complaints
against RTOs
The Training
Accreditation Council (TAC) can investigate complaints about
registered training organisations (RTOs) that relate to compliance with
the Standards for Registered
Training Organisations (RTOs) 2015.
For information
about making a complaint against an RTO click here.
Making a
complaint about TAC
Our aim is to
provide a quality service to our clients with the aim of continuous
improvement.
Complaints and
feedback about our services, policy or practices can be made
verbally, or sent in writing to:
Director,
Training Regulation
Training Regulation Directorate
Department of Training and Workforce Development
Locked Bag 16, OSBORNE PARK DC, WA 6916
Email: taccomplaints@dtwd.wa.gov.au
Telephone: 08 9224 6510
It is
important that you provide as much detail as possible about your complaint, it
may help us to respond to your complaint if you tell us what outcome you are
seeking from your complaint.
If you have not
made a complaint to a public sector agency before, guidelines and
information sheets available on the website of the Western Australian
Ombudsman may help you.
Complaints about
the conduct of staff and contractors
The Department of Training and Workforce Development is the employing authority for staff
and contractors performing Training Accreditation Council services. Complaints
about the conduct of staff members or contractors are taken seriously by the
department.
Enquiries and
complaints about our staff or contractors should be made by:
Online complaints form
Or by post to:
Department of Training and Workforce Development
Locked Bag 16
Osborne Park DC 6916
Call us:
08 6551 5000
For callers outside of Australia: +618 6551 5000
Freedom of
Information (FOI)
Under the Freedom
of Information Act 1992 (the Act), government agencies are required to assist people to
make applications for access that comply with the Act. Under the Act, you have
a right to apply for:
- documents held by
the department
- your personal
information contained in department documents
- the amendment of
your personal information contained in documents which you consider to be
inaccurate, incomplete, out of date or misleading.
FOI applications must:
- be submitted in
writing
- provide enough
information so that the documents requested can be identified
- give an
Australian address to which notices can be sent
- be lodged at the
department with any application fee payable.
Applications and enquiries should be
addressed to the FOI Coordinator.
Email: foi.coordinator@dtwd.wa.gov.au
Further information on the FOI process
is available here and in the Department of Training and Workforce Development's Information Statement.
You can also
visit the website of the Office of the
Information Commissioner if you would like further information about
FOI.
Last modified:
29/10/2019 5:01 PM