Q: How can RTOs demonstrate continuous improvement? (Clause 2.2)
A: RTOs can conduct a regular, systematic review of training and assessment strategies and practice to determine whether any changes are required. A range of information can be collected to inform continuous improvement, including:
• quality indicator data (collected under Clause 7.5);
• validation outcomes;
• client feedback;
• trainer and assessor feedback; and
• complaints and appeals.
Additional information is available on page 50 of the Users' Guide.
12/10/2015 2:08 PM