Q: How can RTOs demonstrate continuous improvement? (Clause 2.2)

A: RTOs can conduct a regular, systematic review of training and assessment strategies and practice to determine whether any changes are required. A range of information can be collected to inform continuous improvement, including:

• quality indicator data (collected under Clause 7.5);

• validation outcomes;

• client feedback;

• trainer and assessor feedback; and

• complaints and appeals. 

Additional information is available on page 50 of the Users' Guide.