TAC Update - Issue 57 - November 2020

TAC Update - Issue 57 - November 2020

Issue 57 - November 2020

Welcome to your new look edition of the TAC Update.

The Training Accreditation Council has developed a strong reputation for its expertise, experience and balanced regulatory approach. A key feature of the Council’s long-standing service model is our ability to actively and constructively engage with RTOs and stakeholders. A key outcome of this engagement is the development of the Council’s regulatory strategy. We will soon be commencing our next round of formal discussions with providers and stakeholders to inform the next regulatory strategy due for release in mid-2021.

The Council applies a range of services to support quality and RTO business improvement, including through its well-established and expanding Education Program. Workshops and webinars scheduled for the rest of this year are detailed further below, including the launch of TAC’s latest edition of the Users’ Guide to the Standards for RTOs.

The Council recognises 2020 has been an incredibly difficult year for the VET sector. The Council would like to acknowledge the significant efforts of RTOs who managed training and assessment strategies during the height of the COVID-19 pandemic in Western Australia to ensure ongoing delivery to students.

What's in this edition?

  • TAC Education program - upcoming events
  • NEW TAC Users' Guide and webinar
  • TAC audits - Supporting compliance
  • Focus on quality - Heavy vehicle industry audits
  • Other important updates

TAC Education Program - upcoming events



20 -    Understanding the TAC Users' Guide to the Standards for RTOs

25 -    Distance and Online Training and Assessment



8 -     RTO Governance -Driving Quality Through Good RTO Business Practice


Click here to view the full TAC Education Program schedule and/or register for an event:

The full list of Education Program recordings and resources is available on the TAC Website

NEW TAC Users' Guide and webinar

TAC has published its latest edition of the Users Guide to the Standards for RTOs (the Guide). The Guide provides guidance on the Standards for RTOs and supports existing RTOs and organisations seeking initial registration as an RTO.

Auditors and those with regulatory or compliance roles will also benefit from information available in the Guide.

To launch the Guide, TAC is running a one hour workshop focusing on the structure of the publication and demonstrating how it can be used to maximise its usefulness to your organisation.

While the Standards for RTOs apply to all RTOs, the Guide and workshop contain some information specific to TAC’s policies and processes.

Registrations are now open for the Understanding

the TAC Users' Guide to the Standards for RTOs webinar 20 November 10:30-11:30 WST 

TAC audits supporting compliance

TAC audits are designed so that RTOs are fully informed of the process, provides the opportunity for continuous improvement and there is an effective feedback loop between the RTO, TAC and the auditor. Interestingly, feedback from RTOs who had a site audit in 2019/2020 indicate that 100% agreed that the audit experience added value to the RTO’s business.

While audits are used to assess an RTO’s compliance with the Standards for RTOs they also perform an important role in giving your RTO valuable information about the quality of training, assessment, client services and the management systems your RTO uses to meet regulatory obligations and achieve quality outcomes. This gives your RTO the confidence to continue what you are doing or seek to make changes where needed.

During the audit, TAC auditors will discuss any issues they have identified with you. If there are non-compliances identified, there may be opportunity to address or fix minor non-compliances during the audit itself – a real benefit for your organisation where something can be amended or fixed quickly – this applies to both site and desk audits. At the exit meeting on completion of a site audit, the TAC auditor will provide a verbal summary of preliminary audit findings so your RTO has a general idea of what the outcomes will be.

At the conclusion of the audit, the TAC auditor will write a formal report that forms a detailed record of the scope, evidence and when the overall finding is non-compliance, an overall level of non-compliance. The levels of overall non-compliance are identified as minor, significant or critical. The report may also include Strengths and Opportunities for Improvement that the RTO may consider implementing. Any strengths identified assures the RTO of the quality of their RTO.

At any time during the audit process your RTO may seek clarification about your audit findings from the auditor and/or your Regulation Officer. Whilst we can’t tell you how to fix non-compliances, the clarification and guidance the auditor or Regulation Officer provides may just set you on the right path to achieving compliance.

Focus on quality - Heavy Vehicle Industry Audits

During 2019-2020 TAC conducted monitoring audits of RTOs that deliver national heavy vehicle units linked to licencing. In scoping the audits, TAC consulted with the Department of Transport (the industry regulator issuing heavy vehicle licences) and the Logistics and Defence Skills Council. 

The audits considered RTO training and assessment practices, trainer and assessor credentials, industry experience and information provided to learners. 

Most RTOs audited were fully compliant with the Standards or had minor non-compliances. Some RTOs had significant non-compliances. Audits did not identify systemic issues. Reasons for non-compliance included insufficient or no evidence:

  • to support amount of training;
  • of how knowledge components of the units of competency are integrated into the practical components;
  • of industry engagement and the use of the outcomes of engagement to ensure industry relevance of training and assessment;
  • in some instances, assessment instructions and tools were inadequate; and
  • some trainers/assessors had not undertaken professional development in the knowledge and practice of vocational training, learning and assessment.

All RTOs demonstrated compliance following the rectification period.

The Council would like to extend their appreciation to RTOs in the audit sample for their participation and cooperation throughout the audit process.

The Council will continue to engage with the Department of Transport to ensure ongoing monitoring of the sector. 

Other important updates

NEW Fact Sheets

Fact Sheets provide training providers with more detailed information and guidance on the Standards for RTOs. The full suite of TAC Fact Sheets is available on the TAC website.

New and revised Fact Sheets include the following topics:


AISC Emergency Response to the COVID 19 pandemic

The AISC Emergency Response Sub-Committee enables short term and urgent adjustments to qualifications and training package requirement to respond to critical workforce and skill needs during the COVID-19 pandemic. For updates to training packages agreed by the AISC sub-committee, RTOs should regularly check the ASIC website for additional information.


TAC Christmas Closure

The TAC Secretariat will close for the Christmas and New Year period from Christmas Day 25 December 2020 and will re-open on Monday 4 January 2021.

During this time, enquiries may be directed to tac@dtwd.wa.gov.au and enquiries will be responded to from 4 January 2020.

Locked Bag 16, Osborne Park DC 6916

P 08 9224 6510

E tac@dtwd.wa.gov.au

W tac.wa.gov.au

Last modified: 18/11/2020 10:56 AM