Quality Indicators

​​​​​The Quality Indicators (QIs) have been designed to help registered training organisations (RTOs) with continuous quality improvement through evidence-based and outcomes-focused indicators.  They also allow you to assess the risk of your RTO's operations.

Under the Standards for Registered Training Organisations (RTOs) 2015, RTOs are required to collect and use data against the following QIs:

  • ​Le​arner and employer surveys.

QI reporting is due annually on 30 June, for reporting on January to December of the previous calendar year.

If you fail to submit your QI reporting by the due date it means you fail to comply with your RTO's registration requirements, which may affect your RTO's risk rating.


Learner and employer​​ surveys

Nationally consistent data allows for benchmarking and encourages RTOs to discuss ways to improve training and assessment with other training organisations. It also allows you to:

  • gauge how well you are meeting your client needs

  • develop relationships with key learner and employer stakeholders

  • identify areas for improvement in training and assessment.

Feedback provides a valuable source of information that you can use to improve your RTO's performance.

To ensure consistency RTOs are required to use specific templates for learner and employer surveys.  This allows data collection for the learner engagement and employer satisfaction quality indicators.​

The survey templates and supporting guide​s can be found here.

Instructions on how to submit the data to TAC can be found in the Fact Sheet - RTO Reporting Requirements.


Competency Completio​​​​n Online S​ystem (CCOS)

The Competency Completion Online System (CCOS) was an online program where RTOs provided annual data on training activities that occurred in the previous year.

As of December 2015 there is no longer a requirement for any RTO to report competency completion quality indicator data due to all RTOs now reporting AVETMISS data of its total VET delivery activity, except for a few limited exemptions. 

Last modified: 3/08/2021 1:56 PM