Student record requests

If you have completed any nationally recognised training but have misplaced your certificate or statement of attainment, you should contact the RTO directly to request that your missing documents be reissued. All RTO contact details can be found on the myskills website.

From January 2015, RTOs have been required to submit National VET Provider Collections training data. This data includes a student’s Unique Student Identifier (USI). Students can use their USI to access their national training record online in the form of a USI Transcript, visit the USI website.

If the provider that issued your qualification is no longer operating, you may still be able to access your records (provided that the RTO was registered with TAC and submitted its student records to the TAC when it closed).

If you need to request your training records through TAC please complete the student records request form. 

Student records request checklist

Student records request process - flowchart

1. Was the training completed before January 2015?

If it was after January 2015 - visit the USI website.

2. Has the RTO ceased operating?

To check visit myskills website and search for the RTO.

If it's still operating - contact the RTO directly.

3. Was the RTO registered with TAC?

To check visit the training.gov.au website and search for the RTO and check their Registration page.

If it wasn't registered with TAC - contact the Regulator listed.

4. If the answer was 'yes' to all three questions above, complete the student records request form.